Effective Date: November 25, 2025
At HomaFood, we are committed to ensuring that our customers are satisfied with their purchases. This Refund Policy explains the conditions under which refunds, replacements, or exchanges may be issued for orders placed through https://carlos.bizbackerz.com.
1. Eligibility for Refunds
We accept refund requests under the following circumstances:
The product received is damaged, defective, or incorrect.
The product is missing from the order.
The product is expired or spoiled upon delivery.
Note: Refunds are not available for:
Products that have been opened or partially used (except in case of damage or defect).
Change of mind or preference.
Items not purchased directly through HomaFood.com.
2. Refund Request Process
To request a refund, please follow these steps:
Contact our customer support within 7 days of receiving your order via email: support@carlos.bizbackerz.com.
Provide your order number, product details, and photos (if applicable) of damaged or defective items.
Our team will review your request and may contact you for additional information.
3. Refund Approval & Processing
Approved refunds will be processed within 5–7 business days after confirmation.
Refunds will be issued to the original payment method used for the purchase.
In some cases, it may take additional time for your bank or payment provider to reflect the refund.
4. Exchanges & Replacements
If your product is damaged or incorrect, you may request a replacement instead of a refund. Replacement requests are subject to product availability. Contact us at support@carlos.bizbackerz.com to arrange an exchange.
5. Shipping Costs
Refunds do not include shipping costs unless the return is due to a defective, damaged, or incorrect product.
Customers may be responsible for return shipping costs if returning products for reasons other than defects or errors.
6. Contact Us
If you have any questions regarding refunds, replacements, or exchanges, please contact our customer support team:
Website: https://carlos.bizbackerz.com
